Frequently Asked Questions on Memzo
How accurate is Memzo's Facial Recognition?
Memzo uses the most advanced Facial Recognition Al, with a 99.3% accuracy. It even works on blurry images, large group photos, photos with side faces, photos with face masks. People are usually blown away by the accuracy.
How does Face Recognition work for the users?
Guests open the event page, click a selfie and instantly find all their photos.
How many guests can find their photos via Face Recognition?
There is no limit. Unlimited number of guests can find their photos via Face Recognition by clicking a selfie.
Can I retrieve videos using the FR feature?
Currently, the FR feature only supports image retrieval. The company is planning to release FR-based video retrieval.
How can I share videos along with photos?
You can embed publicly accessible video links (from Google Drive, YouTube, Vimeo, Dropbox) in the same gallery as your photos.
For how long will my photo stay on Memzo?
Upto 2 years for single event use plan, and till end of subscription for recurring multi-event users.
What will be the size/resolution of photos on Memzo?
Photos are resized and stored in 4k quality i.e. 3840 x 2160 pixels.
How can I use Google drive to upload photos?
Yes! After creating your event, you can paste a Google Drive link to import your photos. We recommend completing the upload in one go to avoid issues.
If you're uploading in batches, use the standard upload option instead. Changing the folder structure on Drive after linking may result in duplicate images, so it’s best to finalize your folder before starting. More information is available on Sync Google Drive link page.
We use official Google Drive APIs to securely fetch your files directly from Google’s servers—no manual downloads required.
How long are the photos saved in the cloud?
The photos will be in the cloud for 2 years or until you delete the event, whichever is earlier.
How can I upload photos to share with event participants?
To upload photos to share with event participants, you need to first create the event and set the privacy settings (public or private). Then, you can add credits to your wallet and proceed with uploading the photos. The system will automatically skip any duplicate photos during the upload process. Once the photos are uploaded, you can share the event link with the participants.
How to create an event on Memzo?
Just go to https://memzo.ai/create-event and in 3 simple steps you will be able to create an event on Memzo.
How can I upload photos on Memzo?
You have two easy options:
Direct Upload: Select and upload photos directly from your device.
Google Drive Link: Paste your Drive link after creating the event, and we’ll fetch the photos straight from your Drive using official APIs.
Additional upload options—can be configured in your Event Settings.
How can I use Google drive to upload photos?
You can paste your Google Drive link while creating the event, but the upload process must be completed in one go. For batches, use normal upload. We use the official Google Drive APIs to pull data directly from Google servers.
What is the pricing?
There is a USD 0.03 per photo charge to share the photos. So for e.g. if you share 1000 photos, you will be charged USD 30. There is no other charge and you can share photos with unlimited guests.
Can I pay later?
Yes, you can create an event for free. After you exhaust the free credits available post-registration, you can pay us and upload the rest of the photos and activate them for face recognition.
Do you offer bulk pricing plans to large organizations and photography companies?
Yes, we offer competitive pricing to large organizations with bulk needs. Please email hello@memzo.ai to discuss your requirements.
Can I get a trial?
Absolutely! Anyone can explore Memzo by creating an event at memzo.ai/create-event. You’ll get up to 300 photo uploads (1 GB of storage)—completely free.
We only charge once you’ve tried it and decided it’s right for you. No upfront commitment, just a smooth start.
Is the service free or chargeable?
The service is a Freemium model, where users can explore the platform for free and then subscribe.
Can photos be sold to participants via Memzo?
Yes, you can sell photos to your event participants. It may be runners in a marathon or students/alumni/parents in a school or college - Memzo can be used to distribute and sell photos to any audience.
When will the sales amount be settled?
We offer automatic settlement of your photo sales income—just link your bank account through the Owner Revenue menu to get started.
If automatic settlement isn’t available in your country, you can manually request a transfer 7 days after the sale. To do so, simply email us at support@memzo.ai and we’ll process your request promptly.
In which currencies do we support photo sales?
Photos can be sold in all major currencies used around the world. If we don’t cover your currency yet, contact us on support@memzo.ai and we will add support for it for your event instantly.
How much commission does Memzo charge on the photos sales?
We charge 0% sales commission on photo sales. To learn more about our pricing tiers, please refer to the pricing page https://memzo.ai/pricing or email hello@memzo.ai and share your requirements.
Can I offer printing services and event souvenirs?
Yes, you can! If you're able to fulfill orders reliably, you can request the Printing Service feature add-on by emailing us at support@memzo.ai.
This lets you offer printed photos, merchandise, or souvenirs directly through your event page—perfect for adding a personal touch.
Is my data secure and private?
Yes, your data is 100% secure and private. We never share your data with anyone. Memzo is a completely private photo sharing platform. All photos are stored on highly secured AWS S3 buckets with specific user permission policy to ensure security and privacy at all times
Who can view the photos?
No one except the guests you invite to your event. Memzo is a completely private photo sharing platform and no one except those you invite can view the photos.
What is my data used for?
Memzo is a 100% private photo sharing platform. Your data is not accessible to anyone except you and your guests you invite to the event. Our aim is to make event photos sharing easy, private and secure.
Are there ads on Memzo?
Memzo is a completely ad-free and 100% private photo sharing platform. We don’t show any ads and nor do we use your data for any other activity. That’s our promise to you.
Can I integrate my event access with my website?
Yes, you can integrate the event access with your website. Please email us on support@memzo.ai and we will help you out with it.
Who all can use Memzo?
Any organization can use Memzo to distribute and sell photos - photographers, event organizers, sports clubs, schools, colleges are our typical customer profiles. If you have pictures to share, just Memzo it. Please email hello@memzo.ai to discuss your requirements.
How to take a selfie and access photos taken from a specific event?
Please make sure you have access to the correct event guest link and that you've granted camera permissions to the browser on your mobile device. After clicking the guest link, you will be taken to the event landing page, which will display a "Camera" icon. Tap that icon to upload your selfie.
Camera permissions are essential. Depending on your mobile phone settings, the browser may prompt you to enable them. It's recommended to enable them at all times for the best experience.
What should I do if I'm not receiving an OTP on WhatsApp or my mobile number?
Please check if DND is enabled on your mobile number and verify your WhatsApp settings for any privacy configurations preventing messages from unknown numbers.
Can I get access to Event engagement analytics?
Yes, you can access various engagement analytics for each event.